Law practice management software is built to handle law firm clients and case records, bookkeeping and billing, deadlines, appointments and schedules, computer files and to assist with compliance regulations such as with courts electronic filing systems and document retention policies.
Because law schools do not teach lawyers the business skills to run a law office, many firms use technology to simplify the learning curve and minimize clerical blunders. The American Bar Association (ABA) has indicated that deadline and calendar related blunders account for most legal malpractice claims. Therefore, law firms need to spend on applications to avoid such claims. In fact, the ABA has a full division dedicated to law office management, of which software and related solutions are a critical part of its mission delivery. Numerous state bar associations provide discounts and help to their members for using applications. The primary function of law practice management software is to enable a law organization to function smoothly.
To select an apt SaaS provider you need to consider vital criteria such as privacy and security, support and service, and transparency.
Find out if the provider can be trusted with data security and privacy. Do they have systems in place to safeguard your sensitive information and data? Find about the security measures they use. This is an important feature of a SaaS solution that cannot be over-emphasized.
It is crucial that the vendor provides consistent support to resolve any problems quickly. Ask your potential providers the following questions: Do they provide consulting and training services to help your employees to utilize the software effectively? Do they have an online support center that has valuable articles and training materials? What channels of support do they provide? Do they monitor issues till they are resolved? Is customer satisfaction measured?
Does the SaaS vendor conduct their business in a transparent and open manner? You can find out by requesting them for references you can contact. Talk to existing users of the software to find out about the quality of service offered. Does the provider make public the algorithms they employ in the program? Ask these queries to find a SaaS provider whom you can trust with your sensitive customer and business data.