Law practice management software is built to manage law firm clients and case records, accounting and billing, deadlines, appointments and schedules, computer documents and to help with compliance requirements such as with courts electronic filing applications and document retention policies.
Because law schools do not teach attorneys the business skills to run a law organization, many companies use technology to shorten the learning curve and reduce clerical mistakes. The American Bar Association (ABA) has revealed that deadline and calendar related mistakes account for most legal negligence claims. Therefore, law companies need to invest in programs to avoid such claims. In fact, the ABA has a full division devoted to law office management, of which software and related programs are a vital part of its mission delivery. A lot of state bar associations offer discounts and assistance to their members for using applications. The primary function of law practice management software is to assist a law firm to operate smoothly.
To select a suitable SaaS provider you need to consider key criteria such as privacy and security, support and service, and transparency.
Find out if the provider can be trusted with data security and privacy. Do they have processes in place to safeguard your sensitive information and data? Find about the security processes they use. This is an important feature of a SaaS application that cannot be over-emphasized.
It is important that the vendor offers dependable support to resolve any issues quickly. Ask your potential providers the following questions: Do they provide consulting and training services to assist your staff members to use the solution effectively? Do they have an online support center that has useful articles and training materials? What channels of support do they provide? Do they monitor issues till they are resolved? Is customer satisfaction measured?
Does the SaaS provider conduct their business in a transparent and open manner? You can find out by asking them for references you can contact. Talk to existing customers of the solution to find out about the quality of service provided. Does the vendor make public the algorithms they employ in the software? Ask these queries to find a SaaS provider whom you can trust with your confidential customer and business data.