Law practice management software is built to handle law firm clients and case records, accounting and billing, deadlines, appointments and schedules, computer files and to aid with compliance requirements such as with courts electronic filing applications and document retention policies.
Because law schools do not teach students the business skills to operate a law office, many firms use technology to simplify the learning curve and decrease clerical errors. The American Bar Association (ABA) has indicated that deadline and calendar related mistakes account for most legal negligence claims. Therefore, law companies need to invest in programs to prevent such claims. In fact, the ABA has a full section dedicated to law office management, of which software and related apps are an important part of its mission delivery. Numerous state bar associations present discounts and support to their members for using programs. The primary use of law practice management software is to assist a law firm to function smoothly.
Pricing details are a vital consideration when you evaluate SaaS vendors. Ask the provider if they offer price safeguards and contractual flexibility. “Shelfware” has become a major problem in SaaS licensing as buyers end up paying for more than they need. Plus, to get pricing predictability, customers are forced to subscribe to long-term agreements. Make certain you don’t get saddled with long-term licensing and get locked in for a long period with a single vendor. Ask about easy exit policies that allow you to move on to another provider if you are not satisfied with the services provided by the current one. Select a vendor that offers a convenient standard annual termination facility as well as long-term cost protection.
Another key element to consider is whether the cloud provider meets compliance and security requirements. Your business is answerable to staff members, customers, business partners, and regulators. Therefore, you should choose a provider that has adopted a technically sound and comprehensive security program. Map your security control needs such as availability, integrity, confidentiality, privacy, and accountability to the provider’s capabilities. Ask the potential vendor about the processes and systems they use to protect your confidential data. Do they meet general as well as industry-specific compliance and security standards? Do they offer special measures to meet the unique security requirements of your specific industry? Get satisfactory answers to these questions before you make the investment.
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Main Functionality – rates the software’s ability to meet its main promise or USP.
Customization - Rates the software’s customization tools that allow the business to match the software’s functions to the business’ specific processes and current needs. Tools to watch include: custom reports; custom fields; custom business processes; logo insertions; and color palette choice.
Collaboration Features – rates the software’s functionalities that allow team members to work together, share documents, ideas and best practices. Includes tools such as: communication platforms (IM chat, VoIP, email, social media, phone); real-time features; attachment and association capabilities; and automatic task and contact associations.
Integration – rates the ability of the software to assimilate third-party applications and formats, especially popular productivity tools like Google Apps, Microsoft Office and Outlook and proprietary email apps. Also include connector apps that integrate the software to even more apps and APIs that allow developers to integrate their own apps to the software. May also include integration to older versions of the software.
Mobility – rates if the software has a mobile platform and which mobile OS it supports. Attributes to watch include: apps for iOS, Android, Windows Mobile, BlackBerry; mobile browser version; and specific mobile modules.
Ease-of-use – rates the level of difficulty in learning and using the software. Features to watch include: self-help tutorials; quick lookups; dashboard; drag-and-drop tools; intuitive behavior; search and data retrieval; formats and templates; and steps to perform a task.
Help & Support – rates the level of technical and customer support by vendor. Attributes to measure include: live support (chat); tickets; free and freemium support services; knowledge base support (PDF, recorded webinars, forum); and paid support plans.
Security – rates the software’s security infrastructure including the following features: enable/disable data access; password encryption; data backup; and official seals from reputable organizations that vouch for the software’s security.
Media Rating - averages the ratings by major review sites, such as: CNET, Gartner Vendor, MacWorld and PCMag.
We use our behavior-based Customer Satisfaction Algorithm™ to gather customer reviews, comments and opinions across a wide range of social media sites to help you make an informed buying decision.
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Our algorithm performs a wide-spectrum scan through all the most popular social media as well as blogs and websites to find customer reviews relevant to a specific product.
The behavior-based system collects all reviews that discuss a selected product filtering out comments and posts that do not feature a customer’s opinion about the product.
All gathered customer reviews are processed with a set of filters to extract key data from each review relevant to customer’s satisfaction including: detailed keywords analysis, social response signals and various meta data.
Collected data about users’ experience with the product are thoroughly analyzed using an algorithm that evaluates each processed factor as either positive or negative response from the customer.
After all partial data are analyzed and evaluated the system assigns a single customer satisfaction score to a product. It allows our users an easy and quick access to information on how many clients are satisfied with a product at the moment.