Law practice management software is built to manage law firm clients and case records, accounting and billing, deadlines, appointments and schedules, computer files and to help with compliance rules such as with courts electronic filing solutions and document retention policies.
Because law schools do not teach lawyers the business skills to operate a law organization, many firms use technology to simplify the learning curve and decrease clerical errors. The American Bar Association (ABA) has revealed that deadline and calendar related blunders account for most legal negligence claims. Therefore, law companies need to invest in applications to avoid such claims. In fact, the ABA has a full division dedicated to law office management, of which software and related apps are a critical part of its mission delivery. Numerous state bar associations provide discounts and support to their members for using programs. The main function of law practice management software is to help a law company to run smoothly.
Disaster recovery and security are two main aspects that need to be considered by SaaS buyers when analyzing potential vendors.
Many SaaS vendors do not have a disaster recovery site. Therefore, ask the following questions to your shortlisted vendors: How do you test your disaster recovery procedures? What is your recovery time? How often do you test? Do you have dispersed infrastructure; are your chief site and your disaster recovery site placed in different geographical locations?
You need to be aware that many SaaS vendors do not use enterprise-grade infrastructure to install SaaS apps. Many solutions have multiple providers. For instance, there may be a firewall provider, an Internet provider, and a few others too in the mix. If an issue rears up, there is a lot of finger-pointing. This problem is common with on-premise IT systems. The solution is to reduce the number of vendors so that there is accountability to ensure they take responsibility about performance.
Ask the potential SaaS vendors the following questions about security: Is your organization SAS70 compliant? What security processes are used at your data centers? What security audits and principles does your firm follow? Who manages access and identity management, web application firewalls, log file management, and network connectivity?
Needless to say, take your time to research carefully and get the answers to the above questions before you invest in an appropriate SaaS product.